Business Administration Apprentice – Kidderminster

Job Purpose

To provide a professional, efficient, and welcoming front-of-house service to patients and visitors, while supporting the smooth administrative operation of the clinic in line with UK healthcare standards, including patient confidentiality and data protection.

Key Responsibilities

• Greet patients and visitors in a professional and courteous manner
• Manage appointment bookings (in person, phone, and online systems)
• Handle incoming calls and respond to enquiries appropriately
• Ensure the reception area is tidy, presentable, and welcoming

Administrative Duties

• Process referrals, test results, and correspondence
• Manage clinic diaries and clinical schedules
• Handle basic financial transactions
• Liaise with clinicians and contractors

Patient Care & Support

• Provide clear information about services, fees, and procedures
• Ensure patient confidentiality at all times
• Assist patients with forms and general queries
• Manage sensitive situations with professionalism and empathy
• Chaperone patients when required

Compliance & Operations

• Follow clinic policies, health & safety regulations, and infection control procedures
• Ensure compliance with Care Quality Commission (CQC) standards
• Support audits and inspections where required
• Maintain stock levels of office, clinic and reception supplies

Key Skills & Experience

Essential

• Excellent communication and interpersonal skills
• Strong organisational and multitasking abilities
• Professional telephone manner
• Understanding of confidentiality and data protection
• Maths and English GCSEs (or equivalent) at grades 4/C or above

Desirable

• Experience in a healthcare or private clinic setting
• Knowledge of medical terminology
• Familiarity with practice management software – Clinico
• Experience handling payments or invoicing
• Previous experience in a receptionist or administrative role

Personal Attributes

• Friendly, approachable, and professional
• Calm under pressure with problem solving skills
• Attention to detail
• Discreet and trustworthy
• Team player with a positive attitude

What we offer

• Remote Learning – Complete your qualification with online support from experienced tutors
• Hands-on Experience – Gain valuable skills in a real work environment
• Dedicated Mentor – One-to-one guidance throughout your apprenticeship
• Earn from £8.00 per hour while gaining a full and relevant childcare qualification
• Earn paid time off / holiday allowance while you learn

Other Requirements

• DBS check may be required
• Been living in the UK for 3 years or more

Apply now! Start your journey towards a fulfilling career in Business Administration