Business Administration Apprentice (B3, Birmingham)

An exciting opportunity has arisen for a enthusiastic and motivated business administrator for a leading training provider, Swift Childcare, within the End Point Assessment Team.

The Role

day-to-day tasks will include:

• Sending regular updates and reminders to assessors
• Helping to organise learner portfolio-building sessions
• Sending learners and employers reminders about upcoming sessions and assessments
• Booking and confirming revision sessions
• Helping to organise meetings and catch-ups
• Contacting learners and employers by phone and email
• Helping the team keep the EPA tracker up to date
• Preparing documents and sending them for signatures
• Following up when information or signatures are outstanding
• Helping create and organise EPA portfolios using SharePoint
• Supporting the team with preparing portfolios for submission
• Helping with learner and employer queries
• Attending larger group sessions to provide additional administrative support
• Assisting with bookings and communicating with external assessment organisations
• Supporting with results and certificate administration
• Carrying out general administration to help the EPA team run smoothly

You’ll also have the opportunity to learn more about how End Point Assessments work, how learners progress through their apprenticeship and how a training provider supports learners and employers.

What we’re looking for

You don’t need to have previous experience in an EPA team or training provider. We’re looking for someone who is keen to learn and develop their skills.

You should be:

• Organised and able to keep track of different tasks
• Comfortable communicating with people by phone and email
• Professional and friendly when speaking with learners, employers and colleagues
• Detail-focused and able to spot when something is missing or needs following up
• Calm when things get busy
• Confident using a computer and willing to learn new systems
• Someone who enjoys helping others and being part of a team

What you’ll learn

Alongside your day-to-day role, you’ll complete your Level 3 Business Administrator Apprenticeship with Hatch Training.

You’ll develop practical experience in areas including:

• Business administration
• Communication
• Organisation and time management
• Microsoft Office and digital systems
• Record keeping and document management
• Customer service
• Working with internal teams and external organisations
• Managing confidential information
• Planning and coordinating meetings and sessions

This is a great opportunity to earn while you learn, gain valuable office experience and build a career within the childcare and training sector.